Frequently Asked Questions
Everything you need to know about your next big leap.
How do I determine my size for JumpBoots?
Our boots follow standard athletic sizing. We recommend ordering your usual sneaker size, but if you are between sizes, we suggest sizing up for maximum comfort with thick athletic socks.
What is the weight limit for the rebound springs?
Standard JumpBoots are designed to support users between 100 lbs and 240 lbs. For users outside of this range, we offer specialized Pro-Tension bands to ensure optimal bounce and safety.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Can I use JumpBoots on all surfaces?
JumpBoots are best used on flat, dry surfaces such as asphalt, wood, or gym flooring. Avoid using them on wet, icy, or extremely uneven terrain to prevent slipping and ensure the longevity of the soles.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If your boots don't fit or you've changed your mind, simply contact our support team to initiate a return or exchange.
Do you offer replacement parts?
Yes, we sell replacement T-Springs, liners, and outer shells separately. Regular maintenance is key to performance, and we recommend replacing springs every 50-80 hours of high-intensity use.